Terms Of Service

Effective date: 20 June, 2025

Welcome to Pretty Print Labels! 🌈
By using our website (www.prettyprintlabels.com.au) and purchasing from us, you agree to the following terms and conditions. Please read them carefully before placing an order.

1. General Information

Pretty Print Labels is an Australian small business based in Moggill, QLD.
Throughout the site, the terms “we,” “us,” and “our” refer to Pretty Print Labels.

By visiting our site or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms of Service.

We may update these terms from time to time, and any changes will take effect immediately once posted on our website.

2. Products & Personalisation

All our products are custom-made to order.
When placing an order, you’re responsible for ensuring all personalisation details (including spelling, colours, and sizes) are correct at checkout.

We do not accept returns, refunds, or exchanges for change of mind or incorrect details supplied by the customer.
If there’s an error or fault with your order on our end, please contact us at info@prettyprintlabels.com.au within 7 days of receiving your item and we’ll happily resolve it.

Please note that colours may appear slightly different on screen versus printed material due to monitor and printer variations — this does not qualify as a product fault.

3. Pricing & Payments

All prices listed on our website are in Australian Dollars (AUD) and include GST (if applicable).
We reserve the right to change pricing or promotional offers at any time without notice.

Payments are processed securely through trusted third-party platforms such as Shopify Payments, PayPal, or Afterpay.
Pretty Print Labels does not store or have access to your full payment details.

4. Shipping & Delivery

Please refer to our Shipping Policy for detailed information on delivery times, costs, and procedures.

We do our best to meet estimated delivery dates, but once an order has been handed to the postal carrier, we cannot control delivery timeframes.

5. Returns & Refunds

Please refer to our Returns & Refunds Policy for full details.
In short, as our products are personalised and made-to-order, we are unable to accept returns for change of mind or incorrect information supplied.
We will replace or remake any product that is faulty or not as described.

6. Intellectual Property

All designs, images, logos, artwork, and text on this website are the intellectual property of Pretty Print Labels.
You may not reproduce, copy, or use our materials, designs, or images without prior written consent.

If you submit a custom design or logo for printing, you confirm that you have the right to use that design and that it doesn’t infringe on any third-party rights.

7. Limitation of Liability

Pretty Print Labels is not liable for any loss, damage, or injury arising from the use of our products beyond their intended purpose.
To the extent permitted by law, our total liability is limited to the replacement of faulty goods or refund of the original purchase price.

8. Privacy

We value your privacy. Any personal information you provide is handled in accordance with our Privacy Policy, available on our website.

9. Contact Information

Questions about the Terms of Service should be sent to:
📧 info@prettyprintlabels.com.au
🌐 www.prettyprintlabels.com.au
📍 PO BOX 742, Kenmore QLD, 4069